Delivery information
At Created From Yarn, we understand you're eager to start your next knitting project! We aim to make our delivery process as clear and efficient as possible so you can receive your knitting patterns, needles, buttons, and yarns quickly and safely. We pride ourselves on getting your orders to you with care, ensuring everything is packaged securely to minimise damage during transit.
Postage costs will vary depending on the weight of your order. Most lightweight items will incur a charge between £3.00. For heavier items, postage and packaging (P&P) costs may be up to £5.99.
All items purchased from Created From Yarn will be posted 2nd class via Royal Mail. This means your order can typically take between 3-5 working days to arrive from the date of purchase. We carefully package all orders to avoid any minimal damage on their journey to you.
Returns & exchanges
We want you to be completely satisfied with your knitting supplies from Created From Yarn. If you're not entirely happy with your purchase, please read our policy on returns and exchanges below. Our goal is to ensure a smooth process for all our valued customers.
If you are unhappy with an item, we will be more than happy to assist you with either returning the item back to ourselves for a full refund or to exchange it for another item at the same price. Please note that all items are sold as seen on the website. Once items are in the hands of the delivery office, Created From Yarn will not be responsible for any damaged items during transit.
How much does delivery cost?
Postage costs for your Created From Yarn order will vary based on weight. Most lightweight items will cost between £1.55 - £2.50, while heavier items may incur P&P charges of up to £5.99.
How long will my order take to arrive?
All items purchased from Created From Yarn are posted 2nd class via Royal Mail. Your order should arrive within 3-5 working days from the date of purchase.
What if I'm not happy with my item?
If you are unhappy with an item from Created From Yarn, we will gladly assist you. You can return the item for a full refund or exchange it for another item of the same price.
What if my item is damaged during delivery?
Please note that all knitting items are sold as seen on the Created From Yarn website. Once your order is handed over to the delivery office, we are not responsible for any damages incurred during transit.
Are there different rules for digital patterns or personalised items?
No, all items sold by Created From Yarn, including knitting patterns, needles, yarns, and buttons, follow the same standard delivery and returns policy.
What is the Created From Yarn customer service policy for delivery and returns?
We are always here to help and will listen and assist in a respectful way to resolve any issues. We kindly ask that we are treated with the same respect; we do not accept bullying, harassment, or abusive responses.
Need more help with your order?
If you have any further questions about our delivery or returns policy, or need assistance with an existing order, please don't hesitate to get in touch. We're committed to making your experience with Created From Yarn a pleasant one. You can reach us via email at [[email]] or call us on [[phonenumber]].